Frequently Asked Questions:
Whilst we appreciate that every job is different and you’ll have plenty of things you’ll need to clarify, this section may help with some of the more common questions we get asked.
Q. Do you deliver?
A. Yes, we deliver nationwide. Delivery is free within a 2 mile radius and delivery beyond that range is quoted on a case by case basis.
Q. What is the usual lead time on orders?
A. Lead time on orders is typically 10-14 days depending upon the size of the order.
Q. What payment methods do you accept?
A. We accept payment by cash, cheque or BACS. We also accept payment by all major credit and debit cards.
Q. Are you able to offer discount?
A. Yes, we are able to offer discount depending on the size and quantity of your order.
Q. Do you take on custom commissions?
A. Usually, yes. Ordinarily, if the item in question can be made from a dry cast mix, we can make it for you.
Q.Do you install orders?
A. Yes, installation of orders is available on request. We have over 15 years experience of installation within our team.
Q. Are your products frost protected?
A. Our products are frost proected.
Q. Do Valley Stone products ‘weather up’?
A. Yes, our dry mix products weather just like natural stone.
Q. Do Valley Stone products fade?
A. Like all stone products, our stone work will suffer minor cosmetic fading over time. However, the majority of fading occurs during the first year, and subsequently less in proceeding years.
Q. Are you able to supply your products in different colours?
A. Yes, we offer a wide range of colours for all our products. Please contact sales on 01782 836 798 for more information.
Q. Do you offer a ‘colour match’ service?
A. Yes, we can colour match a product to your requirements. Please contact us for more information.